Comments on: Globelines Speak and Surf, Bayantel SPAN and PLDT Landline Plus http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/ Guide to reflexive criticism for the minions of media superpowers. Pinoy pop (television, movie, celebrity, online, mobile, kanto, barrio, barbero, beauty parlor, fiesta) culture. Fri, 15 Jul 2011 13:52:05 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: ktd http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/comment-page-1/#comment-56912 ktd Sun, 15 Aug 2010 05:23:02 +0000 http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/#comment-56912 Update... Thought it was fixed on friday morning but turns out even tho i can now connect to the internet i am getting around 30% of the speed i am supposed to get. My 3mb dsl connection wont speed test faster than 0.7 - 0.8. When i first got it hooked up i speed tested the line and got 3.2 to 3.4. Called Globelines about it and was informed of a area wide network problem and was told the internet was down in my area. I informed them that i could connect but it was less than 1mb download speed. They said a tech would look into it, Saturday afternoon a tech shows up and tries a different modem which made no difference and then left. While he was here he said there was a major upgrade going on somewhere. Getting problems now where i can't connect to most sites like google, yahoo, etc...Still connecting to some sites tho. Sunday morning, can't connect to most sites altho i can connect to some. Called repair people again. They said they will try and send someone out later today. Sunday afternoon and i can connect to most sites but still only getting 30% of the speed. To recap... First report problems to Globelines on Tuesday Aug 10, 2010 its now Sunday Aug 15th and still not fixed. Globelines has alot of excuses but i really can't understand why a major telecom like Globelines needs weeks to fix a internet connection. Update…

Thought it was fixed on friday morning but turns out even tho i can now connect to the internet i am getting around 30% of the speed i am supposed to get. My 3mb dsl connection wont speed test faster than 0.7 – 0.8.
When i first got it hooked up i speed tested the line and got 3.2 to 3.4.

Called Globelines about it and was informed of a area wide network problem and was told the internet was down in my area. I informed them that i could connect but it was less than 1mb download speed.

They said a tech would look into it, Saturday afternoon a tech shows up and tries a different modem which made no difference and then left. While he was here he said there was a major upgrade going on somewhere.
Getting problems now where i can’t connect to most sites like google, yahoo, etc…Still connecting to some sites tho.

Sunday morning, can’t connect to most sites altho i can connect to some.
Called repair people again. They said they will try and send someone out later today.
Sunday afternoon and i can connect to most sites but still only getting 30% of the speed.

To recap…

First report problems to Globelines on Tuesday Aug 10, 2010 its now Sunday Aug 15th and still not fixed.

Globelines has alot of excuses but i really can’t understand why a major telecom like Globelines needs weeks to fix a internet connection.

]]> By: ktd http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/comment-page-1/#comment-56788 ktd Fri, 13 Aug 2010 04:27:26 +0000 http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/#comment-56788 My latest encounter getting my connection fixed. Called on tuesday morning Aug 10th 2010 reported no dsl signal, the call center employee apologized and told me their tech's would fix the problem as soon as possible. Called Wed morning asked them when their tech's were gonna start working on my connection, The call center employee said a tech would come to my house sometime today Aug 11th. Waited all day no tech showed up. Called the 211 tech support call center Thursday morning and told them no one came on wed, the call center employee apologized and said i would now have to wait 12 days for another on site visit.I informed the call center employee that i would cancel my account before i wait a total of 16 days for someone from globeline to start working on my connection and that's dependent on if they even show up this time as scheduled. Decided to stop wasting my time with the Globeline technical support hot line and went down to the local office at 1pm. Talked to a rep about the problem and he made a phone call and told me a tech would come to my house. A repair team showed up about 4pm and checked the telephone pole outside and there was no signal which means the problem was between that pole and the facility box. The tech informed me that they didn't have a key to open the box so they would tell some other tech's to check the box on Friday. Woke up Friday morning and my connection has been finally fixed. To recap Tues - no attempt to fix my connection Wed - no attempt to fix my connection and a no show on the on-site visit. Thurday - Repair crew shows up at 4pm not prepared or equipped to fix a internet connection. Friday - Connection restored at around 9am. It took Globelines 4 days to fix a internet connection that could have been fixed in 15 minutes. I had to call numerous times which were a total waste of my time and had to go down to the local office in person to get them to start working on the problem. As a customer paying for a service i find this level of service unacceptable and globelines needs major improvement in the way they service their existing accounts. 1. I don't need a call center employee to tell me their tech's will fix the reported problem when in fact no one is working on it. 2. When a on-site visit is scheduled it would be nice if someone showed up. 3. Reporting a no show from Globelines on-site visit the next day and informed that since the tech did not show up i now have to wait another 12 days for the next available tech is just retarded. 4. When a repair crew goes to fix a connection problem they should be prepared and equipped such as having a key to open a box. 5. Globelines need to staff their tech support call center with people who are able to do more than and generate reports, they should be able to make a phone call and resolve problems instead of saying sorry our tech didn't show up but now you have to wait 12 more days for the next available tech. 6. I should not have to call numerous times to coordinate the repair efforts on my connection, I should not have to make a on-site visit to the local Globelines office in order to get a 15 minute repair job done. If i had not done these things Globelines technical support hot line employee's would have me waiting an additional 12 days on top of the 4 days i had already waited for another on-site visit that they may not show up for again. I would hope who ever is in charge at Globelines takes the time to improve the response to reported problems someday as the process that Globelines currently employs appears dysfunctional and broken in it's current state. My latest encounter getting my connection fixed. Called on tuesday morning Aug 10th 2010 reported no dsl signal, the call center employee apologized and told me their tech’s would fix the problem as soon as possible.

Called Wed morning asked them when their tech’s were gonna start working on my connection, The call center employee said a tech would come to my house sometime today Aug 11th. Waited all day no tech showed up.
Called the 211 tech support call center Thursday morning and told them no one came on wed, the call center employee apologized and said i would now have to wait 12 days for another on site visit.I informed the call center employee that i would cancel my account before i wait a total of 16 days for someone from globeline to start working on my connection and that’s dependent on if they even show up this time as scheduled.

Decided to stop wasting my time with the Globeline technical support hot line and went down to the local office at 1pm. Talked to a rep about the problem and he made a phone call and told me a tech would come to my house. A repair team showed up about 4pm and checked the telephone pole outside and there was no signal which means the problem was between that pole and the facility box. The
tech informed me that they didn’t have a key to open the box so they would tell some other tech’s to check the box on Friday.
Woke up Friday morning and my connection has been finally fixed.

To recap

Tues – no attempt to fix my connection

Wed – no attempt to fix my connection and a no show on the on-site visit.

Thurday – Repair crew shows up at 4pm not prepared or equipped to fix a internet connection.

Friday – Connection restored at around 9am.

It took Globelines 4 days to fix a internet connection that could have been fixed in 15 minutes. I had to call numerous times which were a total waste of my time and had to go down to the local office in person to get them to start working on the problem.
As a customer paying for a service i find this level of service unacceptable and globelines needs major improvement in the way they service their existing accounts.

1. I don’t need a call center employee to tell me their tech’s will fix the reported problem when in fact no one is working on it.

2. When a on-site visit is scheduled it would be nice if someone showed up.

3. Reporting a no show from Globelines on-site visit the next day and informed that since the tech
did not show up i now have to wait another 12 days for the next available tech is just retarded.

4. When a repair crew goes to fix a connection problem they should be prepared and equipped such as having a key to open a box.

5. Globelines need to staff their tech support call center with people who are able to do more than and generate reports, they should be able to make a phone call and resolve problems instead of saying sorry our tech didn’t show up but now you have to wait 12 more days for the next available tech.

6. I should not have to call numerous times to coordinate the repair efforts on my connection, I should not have to make a on-site visit to the local Globelines office in order to get a 15 minute repair job done. If i had not done these things Globelines technical support hot line employee’s would have me waiting an additional 12 days on top of the 4 days i had already waited for another on-site visit that they may not show up for again.

I would hope who ever is in charge at Globelines takes the time to improve the response to reported problems someday as the process that Globelines currently employs appears dysfunctional and broken in it’s current state.

]]> By: George http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/comment-page-1/#comment-27866 George Fri, 13 Mar 2009 03:57:22 +0000 http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/#comment-27866 pakit xt ako mag inquire at magpapakabit ako sa pldt landline and dsl..un promo n 999 meron p b 09182259765 pakit xt ako mag inquire at magpapakabit ako sa pldt landline and dsl..un promo n 999 meron p b 09182259765

]]> By: Annie Pe http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/comment-page-1/#comment-25983 Annie Pe Mon, 09 Feb 2009 03:57:53 +0000 http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/#comment-25983 We would like to speak with someone who could provide information (both verbal and printouts) for possible internet connection with voice in our Company. Perhaps if you could also give a one-week trial for such service/s, it would be most appreciated. You may call our landlines at: 899-2311 or 729-0365, or send me a reply on my email address. Thank you. We would like to speak with someone who could provide information (both verbal and printouts) for possible internet connection with voice in our Company. Perhaps if you could also give a one-week trial for such service/s, it would be most appreciated.

You may call our landlines at: 899-2311 or 729-0365, or send me a reply on my email address.

Thank you.

]]> By: ian paul http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/comment-page-1/#comment-10198 ian paul Tue, 05 Feb 2008 05:12:14 +0000 http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/#comment-10198 Hi there! i have a bayantel wireless with internet.unfortunately NONE has mentioned that the credit limit is only 2,000.00. They already cut my line without prior notice about the credit limit unlike any other brands/competitors.One of the OIC I already talked to and said I was exempted from beind cut to internet service BUT it did not happen. I WAS SO DISGUSTED WITH BAYANTEL SERVICE!!! Hope they will respond to every concerns of their clients Hi there! i have a bayantel wireless with internet.unfortunately NONE has mentioned that the credit limit is only 2,000.00. They already cut my line without prior notice about the credit limit unlike any other brands/competitors.One of the OIC I already talked to and said I was exempted from beind cut to internet service BUT it did not happen. I WAS SO DISGUSTED WITH BAYANTEL SERVICE!!! Hope they will respond to every concerns of their clients

]]> By: Jon http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/comment-page-1/#comment-10161 Jon Sun, 03 Feb 2008 13:18:28 +0000 http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/#comment-10161 For the internet connection, just call the customer service 4121212 to have it activated. Note: Activation of internet connection is free, but using it is charged at most P0.35/minute (could be lower if you select some Plan). You can check out http://www.sulit.com.ph/index.php/view+classifieds/id/191070/Bayantel+Wireless+Landline for more info. I hope this helps. For the internet connection, just call the customer service 4121212 to have it activated. Note: Activation of internet connection is free, but using it is charged at most P0.35/minute (could be lower if you select some Plan). You can check out

http://www.sulit.com.ph/index.php/view+classifieds/id/191070/Bayantel+Wireless+Landline

for more info.

I hope this helps.

]]> By: liza http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/comment-page-1/#comment-9614 liza Fri, 11 Jan 2008 19:23:08 +0000 http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/#comment-9614 Bumili ako ng wireless landline (Bayantel )last week ( January 9,2008 ) at sabi nila hindi puwede sa lugar namin sa ILOILO dahil sa signal. ang exact na lugar namin ay Brgy. PAKIAD, OTON ILOILO. gusto ko malaman kung available ang internet connection sa lugar namin.magkano ang charge sa internet connection per month. at saka automatic ba ang internet connection sa wireless bayantel ko na binili? pakisagot naman ASAP ang mga tanan ko dahil andito ako sa Dubai ngayon. Maraming Salamat. Regards, LIZA Bumili ako ng wireless landline (Bayantel )last week ( January 9,2008 ) at sabi nila hindi puwede sa lugar namin sa ILOILO dahil sa signal. ang exact na lugar namin ay Brgy. PAKIAD, OTON ILOILO. gusto ko malaman kung available ang internet connection sa lugar namin.magkano ang charge sa internet connection per month. at saka automatic ba ang internet connection sa wireless bayantel ko na binili? pakisagot naman ASAP ang mga tanan ko dahil andito ako sa Dubai ngayon. Maraming Salamat.

Regards,

LIZA

]]> By: erwin http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/comment-page-1/#comment-8312 erwin Thu, 22 Nov 2007 05:53:23 +0000 http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/#comment-8312 cheap and reliable cheap and reliable

]]> By: erwin http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/comment-page-1/#comment-8311 erwin Thu, 22 Nov 2007 05:52:32 +0000 http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/#comment-8311 if u want to apply for bayantel wireless u can contact me at 09215919090. if u want to apply for bayantel wireless u can contact me at 09215919090.

]]> By: tina http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/comment-page-1/#comment-8072 tina Wed, 14 Nov 2007 04:44:14 +0000 http://splasher.halukay.com/2007/04/19/globelines-speak-and-surf-bayantel-span-and-pldt-landline-plus/#comment-8072 Subscribe to SmartBRO Plan 999 and get a new HP D1460 printer for only P599. For more details on this promo, please call or txt me at 09202032743. SmartBRO has the nationwidest coverage, it's faster than a dial up connection, no phone line needed, and it's an unlimited broadband access for only P999 per month. Free installation, antenna will be installed within 2 to 3 days after settling the initial payment. Apply na sa Pambansang Broadband!! Simply Amazing! Subscribe to SmartBRO Plan 999 and get a new HP D1460 printer for only P599. For more details on this promo, please call or txt me at 09202032743.

SmartBRO has the nationwidest coverage, it’s faster than a dial up connection, no phone line needed, and it’s an unlimited broadband access for only P999 per month.

Free installation, antenna will be installed within 2 to 3 days after settling the initial payment.

Apply na sa Pambansang Broadband!! Simply Amazing!

]]>